OUR MISSION
Cochlear helps people hear and be heard. As the global leader in implantable hearing solutions, we are dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We collaborate with the industry's best clinical, research, and support networks to give people the best lifelong hearing experience.
Our employees tell us the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
THE OPPORTUNITY
Cochlear's global Workday Squad is seeking a Workday Integration Analyst to join our team in Kuala Lumpur. In this role, you will take ownership of the integrations that power our HR and Payroll ecosystem across the organisation.
You will deliver stable, secure, and scalable Workday solutions while supporting high-impact initiatives across a global organisation. Working closely with HR process owners, IT teams, and external vendors, you will design, implement, and support Workday functional and technical changes.
This is a hands-on technical role where you will build, operate, and continuously improve integrations across Workday HCM, Benefits, Time, Payroll, Talent, and Workforce Planning.
LOCATION
Kuala Lumpur, Malaysia
Cochlear Malaysia Shared Services Hub
ABOUT COCHLEAR MALAYSIA
Cochlear Malaysia provides shared services to support Cochlear's global operations. Our growing team of professionals provides critical support across:
- IT infrastructure and applications
- Development and testing
- Business intelligence development and support
- Procurement
- Customer service
- Service and repairs
- Returned device analysis engineering
WHAT YOU WILL BE RESPONSIBLE FOR
Integration Design and Development
Design, build, support, and enhance Workday integrations using Workday Studio, Core Connectors (PECI, CCB, CCTPP), and EIBs. Create solutions that meet business requirements while maintaining security, scalability, and performance standards.
Integration Monitoring and Support
Monitor and troubleshoot integrations across Workday, Boomi, and SFTP platforms. Ensure stability and data integrity across all integrated systems. Support Boomi integration processes including error monitoring, root-cause analysis, and recovery. Own end-to-end integration monitoring, including Workday Integration Events and downstream acknowledgements.
Vendor and Infrastructure Coordination
Manage SFTP integrations with global payroll vendors. Coordinate issue resolution with infrastructure teams. Support PGP and SSH key rotations to ensure secure data exchange and maintain compliance with security standards.
Workday Configuration and Support
Configure and support Workday HCM modules including Core HCM, Security, Business Processes, Compensation, and Absence. Manage Workday security roles and access, enforcing governance and least-privilege principles. Provide Level 2 BAU support for Workday HCM and integration issues.
Change Management
Perform impact analysis for system changes. Conduct unit testing and support User Acceptance Testing. Ensure changes are thoroughly tested and validated before deployment to production.
Agile Delivery
Participate in Agile delivery processes. Contribute to user stories, backlog refinement, sprint planning, and testing using Jira and Confluence. Collaborate with team members to deliver high-quality outcomes.
Continuous Improvement
Identify and drive continuous improvement opportunities across Workday processes and integrations. Propose enhancements that increase efficiency, reliability, or user experience.
Documentation
Maintain clear technical and operational documentation. Ensure documentation supports audits, knowledge transfer, and future enhancements.
POSITION SPECIFIC SKILLS AND CHALLENGES
This role is ideal for someone who:
Has hands-on experience with Workday Studio, Core Connectors (PECI, CCB, CCTPP), EIBs, and integration events.
Can build and support integrations involving multi-file payloads, conditional orchestration, chunking, and parallelization.
Understands SaaS architecture, APIs (SOAP/REST), XML, XSLT, ETV/XTT, SFTP, PGP/SSH.
Has experience operating integrations in production environments, including error monitoring, root-cause analysis, and recovery.
Can balance BAU support and project delivery, managing competing priorities without compromising quality.
Is comfortable working in a matrixed global environment, collaborating with Payroll vendors, HR stakeholders, and IT teams.
Has a strong focus on security, documentation, and governance.
REQUIRED SKILLS AND EXPERIENCE
Workday Experience
Minimum 3 years of Workday HCM and Workday integrations experience
Strong experience with Workday Studio, Core Connectors (PECI, CCB, CCTPP), and EIBs
Solid understanding of Workday functional areas and HR processes
Technical Skills
Solid understanding of APIs, SOAP/REST, XML, XSLT, ETV/XTT, SFTP, and PGP/SSH
Experience with integration monitoring and troubleshooting
Familiarity with Dell Boomi as a middleware platform is advantageous
Process Knowledge
Strong HR process knowledge and Workday functional understanding
Experience with Agile delivery and testing practices including UAT and test case development
Communication
Excellent communication and stakeholder management skills
Ability to work effectively with technical and non-technical stakeholders across a global organisation
Education
Minimum Bachelor's degree in Business, IT, or equivalent
A TYPICAL WEEK MIGHT INCLUDE
Monday
Review integration monitoring dashboards from the weekend. Address any alerts or failed integrations. Participate in sprint planning for the upcoming iteration.
Tuesday
Design a new integration using Workday Studio to connect with a global payroll vendor. Document the design approach and review with stakeholders.
Wednesday
Troubleshoot a production integration issue, performing root-cause analysis and implementing a fix. Update documentation with lessons learned.
Thursday
Support UAT for a planned Workday update, reviewing test results and addressing any issues identified by business users.
Friday
Participate in backlog refinement, estimating effort for upcoming integration requests. Coordinate with infrastructure team on upcoming PGP key rotations.
WHAT SUCCESS LOOKS LIKE
In the First 90 Days
You understand Cochlear's Workday landscape and integration architecture. You have built relationships with key stakeholders in HR, IT, and payroll vendor teams. You are independently monitoring integrations and addressing routine issues.
In the First Year
You are designing and building integrations with minimal supervision. You have contributed to at least one significant integration project. You are seen as a reliable resource for integration support and troubleshooting.
Beyond
You have deep expertise in Cochlear's integration landscape. You are driving continuous improvements and mentoring newer team members. You are contributing to integration strategy and architecture decisions.
WHY COCHLEAR
Global Impact
Work at a top 100 medical device company whose products reach patients in more than 180 countries. Your work directly enables the HR and Payroll systems that support our global workforce.
Technical Depth
Build deep expertise in Workday integrations within a complex global environment. Work with modern integration tools including Workday Studio, Core Connectors, Boomi, and SFTP.
Career Growth
Cochlear offers clear pathways for professional development. The growing Malaysia team provides opportunities to take on new challenges and build your career.
Collaborative Environment
Join a global Workday Squad that values collaboration, knowledge sharing, and continuous improvement. Work alongside experienced professionals who support your success.
Purpose-Driven Work
Cochlear employees consistently say the number one reason they stay is the opportunity to make a difference. Your technical work enables the systems that support our people, who in turn support patients worldwide.
WHAT WE OFFER
Opportunity to work with a global market leader in medical devices
Hands-on technical role with modern integration technologies
Global exposure across HR, Payroll, and IT functions
Collaborative and supportive team environment
Professional development and career growth
Purpose-driven work that changes lives
APPLICATION PROCESS
Submit your application through the Cochlear careers portal.
The hiring team reviews all submissions.
Qualified candidates are contacted for an initial conversation.
Interviews are conducted with the Workday Squad and cross-functional partners.
Decisions and offers are communicated in a timely manner.
READY TO APPLY?
If you have the Workday integrations experience and technical skills described, and you want to build your career with a company that changes lives, we want to hear from you.
Please submit your resume highlighting your Workday integrations experience. Include details of your work with Workday Studio, Core Connectors, EIBs, and any relevant middleware platforms. Tell us why you are interested in joining Cochlear's global Workday Squad in Kuala Lumpur.
Apply for the Workday Integration Analyst position at Cochlear Malaysia.
Cochlear is an equal opportunity employer committed to diversity, inclusion, and helping people hear and be heard. #CochlearCareers
