Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role
The Technical Communications and Localisation (TCL) Coordinator is responsible for providing operational support on a team level to ensure execution of labelling updates and introduction during theproduct lifecycle.
Key Responsibilities
1. Operational support
- Coordinate the introduction of labelling and associated documents into Cochlear’s controlled documentation management system.
- Monitor specific product lifecycle management tasks and escalate where necessary.
- Conduct print proofing and first-off approval checks for labels and Instructions for Use.
- Conduct peer reviews of label and Instructions for Use artworks as well as procurement specifications.
- Create and/or update Instructions for Use monthly reports for web publishing.
- Maintain and distribute matrix of all labelling assets, where used, and status.
- Create and maintain labelling print procurement specifications.
2. Documentation and collaboration
- Develop and publish documents while adhering to Cochlear quality procedures.
- Work collaboratively with TCL project managers to ensure timely delivery of labelling (e.g. artworks) and associated documentation (e.g. procurement specifications) for regulatory submissions and product launches.
- Engage in and build positive working relationships with global teams to share linguistic assets and best practices.
3. Coordination
- Coordinate projects or specific project phases with support from TCL project managers where needed.
- Support the team with reporting on project status.
- Coordinate reviews, linguistic verification and approvals of deliverables, liaising with review teams to ensure high quality translated deliverables.
- Perform quality assurance checks on deliverables to assure quality outcomes.
- Complete additional team coordination tasks as required in delivering projects.
4. Quality Control
- Adhere to control mechanisms to ensure high quality outputs of deliverables.
- Ensure regulatory compliance of all deliverables by working closely with TCL project managers.
5. Process improvement
- Participate in TCL process improvement initiatives by providing input on tools, processes and systems to support a high-quality project coordination function and support the design and implementation of process improvements.
- Participate in reviews of control mechanisms to ensure high quality outputs of translation deliverables.
- Contribute to regular reviews of the project coordination function and supportive infrastructure.
- Participate in post-project reviews, and support identified improvements.
6. Team Role (Individual contributor):
- Follow relevant quality procedures to deliver quality products and services.
- Contribute ideas on systems and process methods to improve deliverables.
- Work safely, complying with all safety procedures, rules and instructions; and reporting workplace hazards, incidents or injuries to manager.
Who You Are
You’re a meticulous, proactive communicator who enjoys working with structured processes and creative visual elements. You take ownership of your work and thrive in a regulated, documentation-heavy environment.
What You’ll Need
Required Skills:
- Tertiary qualification (degree, accreditation, or equivalent) in relevant field.
- Strong attention to detail and problem-solving skills.
- Strong interpersonal skills and the ability to work collaboratively (diplomacy, cultural awareness).
- Organisational and planning skills.
- Systematic, disciplined approach to managing and tracking work requests, label changes and current activity status.
- Ability to work independently with limited guidance.
- Analytical and problem-solving abilities.
Desired Skills
- Demonstrated project coordination skills and the ability to coordinate multiple projects simultaneously.
- Project coordination experience within the medical device and/or localisation industry.
- Experience working with workflow tools.
- Understanding of software such as content management systems, translation management systems computer-assisted translation tools.
- Linguistic awareness and/or knowledge of other languages.
- Experience working with external suppliers (e.g. language service providers, printers).
- Experience working in a highly regulated environment.
- Adobe InDesign and Adobe Illustrator editing skills.
- Excellent command of written and spoken English.
- Strong proofing skills with excellent attention to detail.
Why Join Us
- Be part of a global medical technology leader committed to improving lives.
- Work with a supportive and collaborative team culture.
- Opportunities to develop skills in regulatory documentation, labelling, and design coordination.
- Competitive remuneration and flexible working options.
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
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