At Emerald Clinical Trials, we are a global, full-service Contract Research Organization (CRO) with a rich heritage in the Asia-Pacific region. We are dedicated to advancing clinical research through scientific expertise and operational excellence, supporting biopharmaceutical, medical device, and diagnostic customers across all trial phases, from registration to post-marketing.
Our therapeutic expertise spans renal, cardiometabolic, and oncology—areas where we make a significant impact on improving global health.
At the heart of our success is our ability to combine global reach with local knowledge. Our on-the-ground teams work closely with local communities, building trust and ensuring diverse, representative patient recruitment. By prioritizing people, we deliver better engagement, more accurate data, and faster results—bringing therapies to patients in need.
About the Role
The Business Solutions Associate is responsible for assistance with the maintenance and delivery of Business Solutions activities to Emerald Clinical projects, with a general remit as follows;
- Assist with the administration and maintenance of Business Solutions in support of project activities.
- Assist with the discovery, selection, and implementation of potential Business Solutions.
- Actively participate in the development and maintenance of standards and processes relating to Business Solutions activities.
- Providing support to our Business Solution applications like CTMS, EAS, LMS,
Your Responsibilities
Business Solutions
- Assist with the administration and maintenance of Business Solutions in support of
- project activities.
- Assist with the discovery, selection, and implementation of potential Business Solutions.
- Functional expert to Emerald Clinical project staff for Business Solutions activities.
- Assist in organization and delivery of training to existing staff on Business Solutions where required.
- Actively participate in the development and maintenance of standards and processes relating to Business Solutions activities.
- Participate in special projects for providing continuously improving processes, tools, systems and organization.
- Mandatory attendance at core training
- Participate in objective setting, performance management, review of the position and the planning and implementation of personal and career development activities.
- Actively participate in project management, organizational meetings and Workshops.
- Demonstrate understanding and adherence to The Emerald Institute values
Education and Experience
- Previous experience in the application of systems in support of clinical trials, and a good knowledge of the inputs to clinical trials.
- Previous experience working in project-based commercial environment e.g. clinical research.
- Should be from life science background with a minimum of 5 years of in the field of clinical research in domain such as PV, DM, CRC and clinical system management
- Experience managing all or either of these systems CTMS, LMS, Argus, and Veeva systems, troubleshooting activities is an added advantage.
- Should understand project management concepts, project management experience would be an advantage.
- Ability to contribute to the process of selecting vendors by evaluating potential vendors, their products, services, and capabilities, and ensuring they align with the organization's needs and objectives.
About You
To be successful in this role, you will have:
- Excellent interpersonal skills and strong customer service orientation.
- Excellent communication and presentation skills.
- Strong analytical ability to solve problems and suggest highly effective processes and solutions.
- Demonstrated understanding of the importance of quality and accuracy
- Understanding of the regulatory requirements for implementing and validating clinical systems
- Effective communication and excellent interpersonal skills with ability to manage a wide range of diverse stakeholders
- Well organized with good time management skills and demonstrated ability to prioritize work to meet deadlines
- Strong analytical skills
- Ability to analyze and define a problem, evaluate alternatives, trouble-shoot, find and act on the solution.
- Ability to analyze the future impact of decisions by taking a big-picture approach.
- Ability to set strategic planning goals and objectives for study performance.
- Strong communication skills (written and verbal), including excellent presentation skills
- Expert knowledge of ICH-GCP guidelines, familiarity with AMA, FDA and GAMP 5 guidelines on electronic system management.
- Ability and motivation to learn and develop, including sharing knowledge with others
- Technological proficiency including Microsoft Office packages.
- Ability to see the big picture yet still focus on detail and quality of work.
- Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments.
Why Join Us?
At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide.
Here’s what makes us stand out:
• Purpose-Driven Work: You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology.
• Global Reach, Local Expertise: Our teams connect with local communities, building trust and meaningful engagement for every trial.
• Collaboration and Innovation: Work in a culture that values diverse perspectives and creative solutions to solve global health challenges.
What We Offer
We understand that great work happens when people feel valued and supported. That’s why we provide:
• Competitive Compensation: A tailored salary and benefits package to reflect your skills and experience.
• Flexibility: Enjoy hybrid or remote working arrangements, depending on your location and role.
• Career Growth: Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role.
• Employee Wellbeing: Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events.
• Global Opportunities: Be part of a company with international reach, offering you exposure to diverse projects and clients.
Interested? Apply now and help us achieve our mission to improve the health of millions worldwide.
We are an equal-opportunity employer and encourage applications from all qualified candidates.
