Launch your healthcare career! Join our retail team as a Clinical Support Specialist. Provide expert sleep therapy support, customer service & build client relationships. 1+ year exp. preferred.
Empower Healthier Lives Through Expert Client Care
At [Company Name], we believe in the power of a good night's sleep to transform lives. Our retail locations are more than stores; they are healthcare destinations where clients receive personalized, professional support to achieve their wellness goals.
We are seeking a compassionate and knowledgeable Customer Service Support Specialist (Clinical Support Specialist) to join our dynamic Retail Store Operations team. In this vital role, you will be the face of our brand, providing exceptional service, expert product guidance, and ongoing therapy management to clients seeking sleep solutions. This is a unique opportunity to blend healthcare knowledge with retail excellence, directly impacting our clients' health and well-being.
Your Mission: Deliver Gold Standard Care in Every Interaction
You will be responsible for providing forward-thinking client care, from initial screening and product education to ongoing therapy support. Your expertise and empathy will ensure every client feels heard, supported, and confident in their journey to better health.
Key Responsibilities
1. Provide Expert Client Consultation & Support
- Conduct client screenings and consultations to understand individual needs and recommend appropriate sleep therapy products and solutions.
- Deliver professional product fittings, education, and demonstrations, ensuring clients are comfortable and informed.
- Provide exceptional ongoing therapy management and follow-up care to support client adherence and success.
2. Uphold Gold Standard Service & Operations
- Uphold our “Gold Standard” of customer service in every client interaction, building trust and fostering loyalty.
- Handle day-to-day retail operations, including administrative tasks, inventory support, and maintaining a clean, welcoming store environment.
- Process sales transactions and manage client accounts with accuracy and discretion.
3. Build Therapeutic & Professional Relationships
- Collaborate effectively with the sales team and other store specialists to provide seamless, holistic client care.
- Liaise and build professional relationships with local Sleep Physicians, General Practitioners, Sleep Laboratories, and allied health professionals to support client referrals and community presence.
Who You Are: The Ideal Candidate
You are a client-focused individual with a passion for healthcare and a talent for building relationships. You thrive in a structured, supportive environment where you can apply learned procedures to help others.
Your Required Foundation:
- Completion of relevant vocational training or equivalent hands-on experience in a client-facing, retail, or healthcare support role.
- Strong interpersonal and communication skills, with a natural ability to empathize and educate.
- Excellent organizational skills and attention to detail.
- Ability to follow established procedures while exercising sound judgment in day-to-day situations.
- A commitment to providing exceptional, professional customer service.
What Will Make You Stand Out (Preferred):
- Minimum of 1 year of related experience in a retail healthcare, medical device, DME (Durable Medical Equipment), pharmacy, or clinical support role.
- Broad knowledge of routines and procedures for handling a wide range of client situations independently.
- Experience with sleep therapy products (CPAP, BiPAP, masks) or other therapeutic medical devices.
- A foundational understanding of sleep disorders (e.g., sleep apnea) and related therapies.
Why Build Your Career With Us?
1. Purpose-Driven Work
- Make a tangible difference in clients' health and quality of life every day.
- Work at the intersection of healthcare and retail in a supportive, client-centric environment.
2. Growth & Development
- Receive comprehensive training in our products, therapies, and “Gold Standard” service protocols.
- Clear pathways for advancement into senior specialist, team lead, or management roles within Retail Operations.
3. Inclusive & Supportive Culture
- Join a diverse and inclusive team that thrives on innovative ideas and excellent client outcomes.
- Be part of a company that values individual expression and is committed to helping you meet and create new career goals.
- We are committed to responding to every applicant.
Ready to Support a Healthier World, One Client at a Time?
If you are looking for a challenging, supportive, and inspiring career where you can apply your care and expertise, we want to hear from you.
Apply now to become a vital part of our healthcare retail team and help our clients discover the life-changing power of better sleep.
