Customer Service Support Specialist role at ResMed. Provide sleep therapy support, product education & client care in a retail setting. 1+ yr exp in customer service/healthcare support req. Join our mission to improve sleep health. #CustomerService #HealthcareSupport #RetailJobs #SleepHealth #ResMed
Support Better Sleep Health: Be the Face of Exceptional Client Care
At ResMed, we pioneer innovative solutions to treat sleep apnea, COPD, and other chronic respiratory conditions. Our retail locations are where life-changing therapy begins, offering personalized care, education, and support directly to our clients.
The Role
We are seeking a compassionate and knowledgeable Customer Service Support Specialist to join our Retail Store Operations team. In this vital role, you will be the primary point of contact for clients, providing professional sleep support, product education, and exceptional service. You will help screen clients, identify solutions, and manage ongoing therapy needs, all while upholding our "Gold Standard" of care and business values. This is your chance to build a rewarding career on the front lines of healthcare, making a tangible difference in people's lives every day.
Let’s Talk About Your Responsibilities
Your primary objective is to deliver outstanding client experiences and support, ensuring each person receives the care and information they need for successful therapy.
Key Responsibilities:
- Provide Professional Sleep Support & Customer Service: Serve clients with empathy, knowledge, and a commitment to resolving their sleep health queries.
- Client Screening & Solution Identification: Assist with initial client screenings, help identify appropriate therapy products, and educate on solutions.
- Product Education & Ongoing Management: Provide clear product information, fitting guidance, and support for ongoing therapy management to ensure client adherence and success.
- Drive Team Relationships & Communication: Collaborate effectively within the store team to deliver seamless client service.
- External Relationship Support: May assist in liaising and building relationships with Sleep Physicians, GPs, sleep labs, and other allied health professionals to support business and client referral pathways.
- Administrative & Operational Support: Handle clerical, administrative, and specialized support tasks to ensure the smooth day-to-day operation of the retail location.
Let’s Talk About Qualifications and Experience
You are a people-person with a passion for helping others, eager to learn and grow in a healthcare retail environment.
Required:
- Vocational training or equivalent experience in customer service, retail, healthcare support, or a related field.
- A genuine passion for client care and the ability to interact with empathy and professionalism.
- Strong communication and interpersonal skills.
Preferred:
- Minimum of 1 year of related experience in a customer-facing role, ideally within retail, healthcare, clinical support, or a specialist consumer environment.
- Broad knowledge of routines and procedures to handle day-to-day situations independently, requiring only general instructions on new assignments.
- An interest in sleep health, respiratory therapy, or medical devices is a significant advantage.
Why Build Your Career in Retail Operations at ResMed?
1. Meaningful Impact, Every Day
- Your work directly improves the quality of life for individuals struggling with sleep disorders.
- Be the reassuring expert who guides clients at the start of their health journey.
2. Challenging & Supportive Culture
- Join a team driven by excellence, where you are supported to meet your goals and create new ones.
- Receive comprehensive training on sleep therapy and ResMed's innovative products.
3. Growth and Inclusion
- Be part of a diverse and inclusive culture that encourages individual expression and innovative ideas.
- Build a career with clear pathways in customer service, clinical support, or retail management within a global leader.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.
Ready to Support a Healthier, Well-Rested Community?
If you are a customer-focused individual looking to start or grow your career in a meaningful healthcare setting, we want to hear from you.
Apply now to become a Customer Service Support Specialist at ResMed. We commit to responding to every applicant.
