Drive Growth & Innovation as a Customer Success Specialist
Join a Pioneering Health Sciences Leader at the Intersection of Genomics, Wellness, and Digital Currency
Prenetics (NASDAQ: PRE) is a global leader in health sciences, revolutionizing how people approach their wellbeing. Our consumer portfolio includes IM8, a fast-growing health and wellness brand; Europa, a top sports distributor in the USA; and CircleDNA, a world-leading direct-to-consumer DNA test. As an innovator beyond health, we are the first healthcare company to adopt a comprehensive Bitcoin treasury strategy, beginning with a $20 million Bitcoin purchase and advancing toward accepting cryptocurrency payments across our platforms. We are exploring blockchain to enhance genomics security and data integrity, truly embodying our mission to "enhance life through science."
Your Role: Customer Success Specialist
Be the voice of our pioneering brands. In this dynamic role, you will blend pre-sales consultancy with expert customer support, directly driving growth and ensuring an exceptional customer journey. You’ll engage with a global audience, providing personalized health and wellness solutions while operating at the forefront of health-tech innovation.
What You Will Be Doing
Pre-Sales & Conversion Excellence
- Identify customer needs through active listening and provide clear, compelling explanations of our product offerings.
- Offer personalized suggestions and articulate strong value propositions to convert prospects into satisfied customers.
- Proactively follow up on pre-sales inquiries, build rapport, and guide leads through the sales journey with engaging conversations.
Customer Advocacy & Problem Resolution
- Serve as the first point of contact for customer issues, validating concerns and delivering optimal solutions per company guidelines.
- Act as the customer’s advocate by gathering and sharing critical feedback with internal teams to help shape product improvements.
- Escalate complex or high-priority issues to management and cross-functional stakeholders promptly and clearly.
Product Expertise & Operational Support
- Maintain up-to-date, in-depth knowledge of our products, promotions, and company announcements.
- Use Gorgias, internal systems, and collaboration tools (Google Sheets, Slack) to manage customer interactions via email and chat efficiently.
- Support general administrative tasks and ad-hoc projects as assigned by your manager.
Requirements
Essential Qualifications:
- Availability to work 5 days a week, including Saturday, Sunday, and Monday (or as per assigned schedule).
- Proven experience in a pre-sales, sales support, or customer success role, preferably in eCommerce or a direct-to-consumer environment.
- A results-driven, sales-oriented mindset with a passion for meeting conversion targets and delighting customers.
- Excellent problem-solving and conflict-resolution skills—patient, adaptable, and able to communicate evolving product information clearly.
- Fluent in English; proficiency in Cantonese and Mandarin is a strong advantage.
- Must be able to interact professionally with Chinese-speaking clients.
- High emotional intelligence: ability to maintain professionalism and a positive attitude during challenging customer interactions.
- A proactive, hands-on attitude suited to a fast-paced startup environment.
- Familiarity with eCommerce, health, wellness, or technology industries is highly desirable.
Preferred Experience:
- Prior use of platforms like Amazon, TikTok, or messaging tools for sales and customer support.
- Experience using CRM or helpdesk systems such as Gorgias, Zendesk, or Salesforce.
Why Join Prenetics?
- Pioneer in Health & Innovation: Work at the forefront where genomics, digital health, and blockchain technology converge.
- Impactful Role: Your work directly influences customer experience and business growth for globally recognized brands like CircleDNA and IM8.
- Dynamic Environment: Thrive in a supportive, fast-moving startup culture that values proactivity, creativity, and ownership.
- Growth Opportunities: Be part of a NASDAQ-listed company with significant global reach and opportunities for career development.
- Future-Focused Vision: Contribute to a company that is redefining corporate treasury and payment systems through cryptocurrency adoption.
Ready to enhance lives and grow with a visionary health sciences company?
Apply now to become a Customer Success Specialist at Prenetics.
Prenetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we advance our mission of enhancing life through science.
