THE PURPOSE
The primary purpose of this role is to ensure the seamless execution of end-to-end order fulfillment and international logistics operations across nominated APAC regions. You will coordinate customer orders, manage import and export processes, and ensure timely, accurate, and compliant shipment execution.
This position supports operational excellence by liaising with internal stakeholders, warehouses, carriers, distributors, and external authorities to resolve order and shipping matters efficiently. You will maintain accurate transactional data within ERP systems, monitor inventory and backorders, ensure adherence to trade terms and pricing policies, and support international finance documentation including export documentation and Letters of Credit.
The role contributes to service level performance, process optimisation, KPI tracking, and continuous improvement initiatives to enhance customer satisfaction, operational accuracy, and cost-effective distribution outcomes.
LOCATION
Flexible within APAC region
WHY THIS ROLE MATTERS
Products don't reach customers by accident. Every order, every shipment, every delivery requires coordination across multiple parties—warehouses, carriers, freight forwarders, customs authorities, and internal teams. When this works smoothly, customers receive their orders on time and the business runs efficiently. When it breaks down, customers are unhappy and operations suffer.
You are the person who keeps everything moving. You ensure orders are fulfilled correctly, shipments are processed on time, and documentation is accurate. Your work directly impacts customer satisfaction and operational performance across the APAC region.
WHAT YOU WILL BE RESPONSIBLE FOR
Order Fulfillment Coordination
Coordinate order fulfillment activities to ensure timely and accurate deliveries across assigned markets. Plan and process shipments based on inventory availability, customer requirements, and shipping schedules. Support end-to-end fulfillment activities including internal requisitions, purchase orders, import and B2B order management.
Customer Service and Query Resolution
Ensure customer needs and queries are addressed promptly and professionally for designated APAC countries and regions. Maintain a strong focus on customer service and operational accuracy in all interactions.
Stakeholder Liaison
Liaise with internal teams and external stakeholders including warehouses, carriers, and distributors to resolve order and shipping-related issues. Build effective working relationships across the supply chain.
Data Management and System Updates
Maintain and update logistics and sales data in relevant systems such as Oracle and Excel. Ensure accurate documentation of pricing variations and approval references in line with company procedures.
Export Documentation and Compliance
Assist in the preparation and legalisation of export documentation required for international shipments. Coordinate with government bodies and embassies as needed. Support the preparation of documentary Letter of Credit presentations for international finance transactions.
Inventory Monitoring
Assist in monitoring inventory levels, backorders, and stock transfers across assigned accounts or regions. Identify potential issues and escalate appropriately.
Process Optimisation
Contribute to process optimisation efforts by adopting standard work practices and reducing manual tasks under guidance from the Coordinator or Team Leader. Support continuous improvement and KPI tracking through active participation and feedback.
Reporting
Generate routine reports on order status, inventory levels, and shipment timelines to support timely and efficient order distribution. Provide visibility to stakeholders on order and shipment status.
Team Collaboration
Contribute to a positive team culture by collaborating effectively, supporting peers during peak periods, and sharing best practices to strengthen team performance.
WHAT YOU BRING
Experience
3–5 years of experience in international trade, logistics, or customer service within a global operations environment.
Proven experience in coordinating customer service, sales support, and shipping across various modes of transport including air, sea, and road.
Technical Knowledge
Sound working knowledge of international freight forwarding and transport modes. Understanding of international trade practices including export procedures, customs documentation, Incoterms, and import/export regulations.
Familiarity with marine insurance, international finance documents (invoices, packing lists), and basic compliance standards.
Systems Proficiency
High proficiency in ERP systems such as Oracle or SAP. Advanced competence in Microsoft Excel including pivot tables, lookups, and data filtering. Ability to work with large datasets and update transactional records accurately.
Core Skills
Effective problem-solving skills with the ability to interpret logistics and sales data to support operational decisions. Strong communication skills with the ability to collaborate effectively across functions and cultures. Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail. Adaptability to changing priorities with a proactive and flexible mindset.
Preferred Qualifications
Bachelor's degree in Business, Supply Chain, Logistics, or a related field. Experience working with international logistics or global supply chain networks. Familiarity with order-to-cash processes, sales operations, and pricing workflows. Exposure to working with cross-functional and/or regional teams across a matrixed environment.
A TYPICAL DAY MIGHT INCLUDE
Morning
Review open orders and shipment schedules for the day. Check inventory availability against pending orders. Respond to customer queries from the previous day.
Mid-Day
Process new orders in Oracle, ensuring accurate pricing and terms. Liaise with warehouse on pick-up and dispatch schedules. Prepare export documentation for an international shipment.
Afternoon
Follow up with a freight forwarder on a shipment in transit. Update order status in tracking systems. Generate a report on backorder status for review with the team leader.
End of Day
Resolve a query from a distributor regarding shipping documentation. Ensure all transactions are updated before close of business. Handover any critical issues to the next shift or regional counterpart.
WHAT SUCCESS LOOKS LIKE
In the First 90 Days
You understand the order fulfillment process for your assigned regions. You have built relationships with key stakeholders in warehouses, freight forwarders, and internal teams. You are processing orders and shipments independently with minimal errors.
In the First Year
You are proactively identifying and resolving issues before they impact customers. You contribute to process improvements that increase efficiency or accuracy. You are seen as a reliable and knowledgeable resource by stakeholders.
Beyond
You take on additional responsibility for complex shipments or regions. You mentor new team members on processes and systems. You actively contribute to continuous improvement initiatives that enhance service levels and operational performance.
WHY THIS ROLE
Global Exposure
Work across multiple APAC markets, gaining exposure to diverse logistics requirements, regulations, and customer expectations. Every day brings something new.
Operational Impact
Your work directly affects customer satisfaction and business performance. When you do your job well, customers receive their orders on time and the business runs efficiently.
Cross-Functional Collaboration
You will work with internal teams, external partners, and stakeholders across functions. Build relationships and learn how different parts of the business fit together.
Continuous Improvement Culture
We value ideas and encourage team members to contribute to process improvements. Your suggestions can make a real difference.
Career Development
This role offers opportunities to build expertise in international logistics and order fulfillment within a global organization. Grow your skills and advance your career.
WHAT WE OFFER
Opportunity to work in a global operations environment
Exposure to international logistics and supply chain
Cross-functional collaboration across APAC region
Support for professional development and growth
Commitment to responding to every applicant
Diverse and inclusive culture
APPLICATION PROCESS
Submit your application through the careers portal.
The hiring team reviews all submissions.
Qualified candidates are contacted for an initial conversation.
Interviews are conducted with operations leadership.
Decisions and offers are communicated in a timely manner.
READY TO APPLY?
If you have experience in international logistics and order fulfillment, and you want to contribute to seamless operations across the APAC region, we want to hear from you.
Please submit your resume highlighting your experience in logistics, customer service, or supply chain operations. Include details of your work with ERP systems, export documentation, and international freight. Tell us why you are interested in this role.
Apply for the Order Fulfillment & Logistics Specialist – APAC position.
Joining us is more than saying yes to making the world a healthier place. It's discovering a career that's challenging, supportive, and inspiring. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thriving on the innovative ideas this generates. If this sounds like the workplace for you, apply now. We commit to respond to every applicant.
