Junior HR role at Cochlear Kuala Lumpur. Join our global People & Culture team. Handle APAC HR queries, process Workday changes, support employee lifecycle. 1-2 yrs HR admin exp, strong English & customer service skills req. #HRJobs #KualaLumpur #EntryLevelHR #CochlearCareers
Launch Your HR Career with Purpose: Help People Hear Again
Change people’s lives and love what you do. Cochlear is the global leader in implantable hearing solutions. As a top 100 medical device company, more people choose a Cochlear device than any other. Our employees consistently tell us the #1 reason they love working here is the profound opportunity to make a difference.
The Opportunity
Due to exciting growth, we have a permanent opportunity for a passionate, service-oriented junior HR professional to join our global People and Culture (P&C) Services team in Kuala Lumpur, Malaysia.
Reporting to the Director of P&C Service & Experience - APAC, you will be a key player in our high-performing global people services function. You will deliver a seamless, positive employee experience as the first point of contact for P&C queries across the employee lifecycle in the APAC region. This is your chance to build a foundational HR career with a world-leading medical technology company.
Your Role: HR Services Specialist
You will be the vital link between our employees and the broader P&C team, ensuring accurate, timely, and empathetic support.
Your responsibilities include:
- Resolving P&C Queries: Act as the first point of contact, resolving people and culture questions from employees and managers across APAC.
- HR System & Process Management: Action help cases and process employee lifecycle changes accurately in Workday (our HCM system).
- Policy Guidance & Triage: Interpret policies and processes to provide clear advice. Triage complex queries to specialist P&C partners.
- Stakeholder Collaboration: Build strong relationships with stakeholders across the global Cochlear business.
- Project & Initiative Support: Take on challenging projects for exposure to all HR facets. Support the deployment of new P&C programs and processes.
- Documentation & Continuous Improvement: Create and maintain critical employee documents. Always look for opportunities to improve efficiency and impact.
- Payroll Support: Assist with and support accurate payroll processing.
About You
We are looking for people who share our passion for delivering exceptional service. To be successful, you can demonstrate:
Required Skills & Experience:
- 1-2 years of experience working in an HR function, with exposure to administration, documentation, and HR systems management.
- A strong commitment to delivering a high level of customer service.
- Ability to interpret and apply HR policies, processes, and documentation.
- Proficiency in navigating and maintaining data in HR systems; experience with Workday or SuccessFactors is a significant advantage.
- Strong written and verbal English communication skills.
- Proficiency in Microsoft Office, especially Excel.
- A high degree of accuracy and attention to detail when handling data.
- Excellent organizational skills with the ability to prioritize and meet deadlines.
- Ability to work autonomously while using good judgment to escalate issues appropriately.
- A collaborative mindset, able to work effectively within a regional & global team.
Why Build Your Career at Cochlear Malaysia?
Cochlear Malaysia provides critical shared services supporting our global operations. The growing team in Kuala Lumpur is integral in areas like IT, procurement, customer service, and engineering.
1. Meaningful Impact
- Your role directly supports the employees who design, build, and support life-changing hearing technology.
- Contribute to a positive workplace culture in a purpose-driven organization.
2. Career Foundation & Growth
- Gain broad exposure to the employee lifecycle and HR operations in a global, corporate environment.
- Learn from a high-performing team with clear pathways for professional development in HR.
3. Supportive Global Community
- Join a diverse, inclusive, and collaborative global P&C team.
- Be part of a market-leading company that values innovation, quality, and making a difference.
Ready to Start Your HR Journey with a Global Leader?
If you have the skills, passion for service, and desire to build a rewarding career in Human Resources, we want to hear from you.
Apply now by clicking the link below to begin your application for the HR Services Specialist role in Kuala Lumpur.
