Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role
We’re looking for a PLM Technical Specialist to join our team and play a key role in enhancing, supporting, and evolving our Product Lifecycle Management (PLM) environment. In this role, you’ll work closely with technical and business stakeholders to ensure our PLM systems, processes, and insights effectively support engineering and business needs. If you enjoy combining system optimization, user enablement, and data analytics, and want to make a real impact in a collaborative environment, we’d love to hear from you.
Key Responsibilities:
1.PLM System Enhancement & Optimization
- Partner with the PLM Technical Lead to identify, design, and implement PLM system enhancements that improve usability, performance, and integration with enterprise systems (e.g. ERP, CAD, MES).
- Collaborate with cross-functional teams to gather requirements and translate them into scalable technical solutions.
- Configure, test, and deploy PLM enhancements, workflows, and automation aligned with R&D and business objectives.
- Support system upgrades, maintenance, and troubleshooting to ensure high availability and data integrity.
- Develop and maintain technical documentation, including system configurations, change logs, and user guides.
2.Training & User Enablement
- Design and deliver training sessions, workshops, and onboarding programs for new and existing users.
- Collaborate with the R&D Digital team to develop and maintain learning materials such as guides, FAQs, and training videos.
- Provide day-to-day user support and act as a subject matter expert (SME) for PLM tools and processes.
- Promote best practices and standardisation across global R&D teams.
3.Reporting & Analytics
- Design and maintain PLM dashboards and reports to track key metrics such as document status, change cycle time, and data quality.
- Analyse PLM data to identify trends, insights, and opportunities for continuous improvement.
- Support management and project teams with ad hoc data extraction, analysis, and visualisation.
- Ensure the accuracy, consistency, and confidentiality of PLM data used for reporting and decision-making.
4.Team Contribution
- Follow quality procedures to deliver high-quality products and services and support continuous improvement initiatives.
- Contribute ideas to enhance systems, processes, and ways of working.
- Work safely by complying with all safety procedures and reporting any workplace hazards or incidents.
What We’re Looking For:
- Bachelor’s Degree in Engineering, Science, Business, or a related field.
- 3–5 years of experience in PLM system support, enhancement, or administration.
- Strong knowledge of PLM systems and processes, including change management and document control.
- Hands-on experience with PLM platforms such as PTC Windchill, Siemens Teamcenter, or Dassault ENOVIA.
- Strong analytical skills with experience using reporting or visualisation tools (e.g. Power BI, Tableau, ThingWorx).
- Experience delivering user training programs.
- Basic knowledge of scripting or customisation (Java, XML, SQL) is an advantage.
- Excellent communication skills with the ability to engage effectively with cross-functional stakeholders.
- Strong problem-solving and collaboration skills in a fast-paced environment.
- Basic project management experience or exposure to supporting project delivery and process improvements.
Why Join Us?
This is a permanent opportunity offering long-term career stability, exposure to global R&D teams, and the chance to make a meaningful impact in a collaborative and supportive environment that values continuous improvement.
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
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