🔧 Drive Customer Excellence: CRM & Customer Management Lead - ANZ (Veeva Platform)
Join CSL Seqirus as our CRM and Customer Management Lead and become the strategic owner of our Veeva CRM platform across Australia and New Zealand. This is your opportunity to shape customer engagement and data-driven decision making for one of the world's largest influenza vaccine providers.
Reporting to the Associate Director – Business Analytics, you'll be the crucial link between Commercial, IT, and Digital Transformation teams, ensuring our CRM delivers maximum value in protecting communities against influenza globally.
🎯 Your Strategic Impact: Key Responsibilities
CRM Platform Leadership
- Own and manage the Veeva CRM (C360 Engage) platform end-to-end for ANZ, including strategic roadmap, enhancements, and system integrations
- Lead CRM-related projects from conception through UAT, training, and implementation
- Translate business needs from Sales and Marketing into technical requirements and actionable solutions
- Communicate platform updates and improvements to Sales teams, ensuring optimal adoption and usage
Data Governance & Integration Excellence
- Ensure customer data integrity and governance across all systems and processes
- Liaise with IT and Business Analytics to manage backend integrations and optimize data flow between systems
- Implement and maintain robust master data management practices
- Drive continuous improvement in data quality and accessibility
Commercial Strategy Enablement
- Provide strategic guidance on customer segmentation, targeting, and profiling to optimize commercial effectiveness
- Work cross-functionally with Sales, Marketing, IT, and Digital Transformation teams to align CRM capabilities with business objectives
- Manage vendor relationships and stay current with Veeva platform developments and best practices
⭐ Your Profile: Skills & Experience
Essential Technical Expertise
- 4–7 years experience managing CRM systems, with strong preference for Veeva (C360 Engage, CRM, Align, Network)
- Proven track record in CRM system configuration, integration, and end-to-end project delivery
- Advanced skills in Excel and familiarity with Power BI for data analysis and reporting
- Strong understanding of data governance frameworks and master data management principles
Professional Competencies
- Experience working cross-functionally with Sales, Marketing, IT, and external vendors
- Excellent communication skills with ability to translate technical concepts for business audiences
- Strategic thinker with ability to develop and execute CRM roadmap aligned to commercial objectives
- Proven ability to manage multiple stakeholders and drive projects to successful completion
Industry Knowledge
- Experience in pharmaceutical, healthcare, or similarly regulated environment preferred
- Understanding of commercial operations in life sciences industry
💫 Why Join CSL Seqirus?
Meaningful Global Impact
- Contribute to pandemic preparedness and influenza prevention as part of one of the largest vaccine providers worldwide
- Play a vital role in protecting community health across Australia and New Zealand
- Join a company with state-of-the-art production facilities and a broad portfolio of differentiated influenza vaccines
Career Growth & Development
- Work with cutting-edge CRM technology (Veeva platform) in a complex, global environment
- Develop expertise in commercial data strategy and customer engagement optimization
- Access to world-class training and professional development opportunities
- Clear pathways for career advancement within the global CSL organization
Inclusive Culture & Benefits
- Be part of an organization where Inclusion and Belonging fuels innovation and empathy
- Competitive compensation and comprehensive benefits package
- Flexible working arrangements and supportive team environment
- Opportunity to work with diverse, curious teams across multiple continents
Global Reach, Local Impact
- Benefit from CSL's transcontinental presence while making a direct impact in ANZ markets
- Access to global best practices while addressing local market needs
- Work with stakeholders across the US, UK, Australia, and beyond
✨ Ready to Shape the Future of Healthcare Engagement?
If you're an experienced CRM professional with Veeva expertise and passion for driving customer excellence in healthcare, we encourage you to apply. This role offers the unique opportunity to combine technical CRM leadership with meaningful impact on global public health.
Apply Now to join CSL Seqirus in our mission to protect communities worldwide!
