HR Advisor role at CSL Melbourne. Provide frontline HR advice & support to APAC employees via calls, chat & cases. Exp in HR operations, Workday & interpreting policies/EBAs req. Hybrid role. #HRAdvisor #HRJobs #MelbourneJobs #SharedServices #CSL #HybridWork
Be the First Point of Contact for HR Across Asia Pacific
CSL has an exciting opportunity for an HR Advisor to join our high-performing askHR team. Based at our state-of-the-art Headquarters in the Melbourne CBD, you will provide frontline support and advice to CSL employees and managers across the Asia Pacific region. This is a dynamic role where you will handle a variety of HR enquiries, providing accurate solutions and ensuring a positive employee experience in a fast-paced service centre environment.
Your Opportunity
Reporting to the Manager, HR Service Centre, you will be the vital link between our employees and HR services. You will handle enquiries through calls, chats, and cases about the employee life-cycle, policies, and systems. Your ability to clarify needs, provide timely advice, and work efficiently will be key to your success in this hybrid role.
Your Role: Deliver Frontline HR Excellence
You will be responsible for providing first-level resolution and guidance, ensuring every interaction is handled with professionalism and accuracy.
Key Responsibilities:
- Respond to HR Enquiries: Provide accurate and timely solutions to employee and manager queries via multiple channels, utilising HR policies, Enterprise Agreements, and knowledge articles.
- System Guidance & Transactions: Guide employees in using HR systems (Workday, Kronos) and conduct day-to-day transactional processing in Workday as required.
- Documentation & Record Keeping: Prepare and issue HR documentation (e.g., contracts, letters). Maintain detailed, accurate, and confidential records in the case management system (ServiceNow).
- Continuous Improvement: Identify trends and opportunities for process improvements to enhance operational efficiency and communication.
- Escalation Management: Escalate complex issues to Tier 2 Specialists or the HR Service Centre Manager appropriately.
Your Experience: The HR Operations Professional
You are an organized, customer-focused HR professional with experience in shared services or HR operations.
Essential:
- Degree in Human Resources, Business, or a related field.
- Demonstrated experience in HR or HR Shared Services operations, with a focus on administering Workday or similar HR system transactions.
- Experience managing high-volume HR enquiries, including interpreting HR policies and Enterprise Agreements (EBAs).
- Proficient in Microsoft Office applications, with strong Excel skills.
- Excellent communication and customer service skills.
Desirable:
- Experience with case management tools like ServiceNow.
Closing date for applications: Monday 19th January 2026.
Location: Melbourne CBD
Work Model: Hybrid Working
Why Join CSL's askHR Team?
- Impact & Reach: Support a diverse employee base across the APAC region for a global biotherapeutics leader that saves lives.
- Career Development: Build a strong foundation in HR operations and systems (Workday, ServiceNow) within a structured shared services environment.
- Modern Workplace: Work from our state-of-the-art Melbourne CBD headquarters with the flexibility of a hybrid model.
- Inclusive Culture: Be part of an organization where Inclusion and Belonging fuels innovation. We celebrate differences and foster curiosity and empathy.
- Comprehensive Benefits: CSL offers a range of benefits to support your well-being. Visit How CSL Supports Your Well-being for more information.
About CSL Behring
CSL Behring is a global leader driven by our promise to save lives. We discover, develop, and deliver innovative therapies using advanced scientific platforms.
You Belong at CSL. We are an Equal Opportunity Employer. For accessibility support, please visit our accessibility statement.
Ready to Launch Your HR Career with a Global Leader?
If you are an HR professional with shared services experience looking for a dynamic, frontline role in a purpose-driven company, we encourage you to apply.
