At Emerald Clinical, we are a global, full-service Contract Research Organization (CRO) with a rich heritage in the Asia-Pacific region. We are dedicated to advancing clinical research through scientific expertise and operational excellence, supporting biopharmaceutical, medical device, and diagnostic customers across all trial phases, from registration to post-marketing.
Our therapeutic expertise spans renal, cardiometabolic, and oncology -where we make a significant impact on improving global health.
At the heart of our success is our ability to combine global reach with local knowledge. Our on-the-ground teams work closely with local communities, building trust and ensuring diverse, representative patient recruitment. By prioritizing people, we deliver better engagement, more accurate data, and faster results—bringing therapies to patients in need.
About the Role
Position Title: Intern – Full-Time (6 Months)
The Junior Business Solutions Associate supports the Business Solutions team in the day‑to‑day administration and use of business systems that enable Emerald Clinical projects. This role is designed for early‑career professionals and focuses on learning, hands‑on support, and gradual development of system and process expertise under guidance from senior team members.
Your Responsibilities
Service Request
Receive, log, and process service requests related to Business Solutions systems (e.g. user access, data updates, minor configuration requests).
Work on assigned service requests and ensure timely resolution within agreed Service Level Agreements (SLAs).
Communicate clearly with internal users regarding request status, expected timelines, and resolutions.
Escalate issues that cannot be resolved at own level to senior team members, with clear documentation.
Ensure all service requests are accurately updated and closed in the ticketing system.
System Administration support
Perform routine administrative tasks in business systems as per defined procedures and approvals.
Validate request details before execution to ensure completeness and correctness.
Follow documented processes and checklists to maintain data quality and compliance.
Maintain accurate records and audit trails for all activities performed.
Quality, Compliance and Adherance
Follow all applicable SOPs, guidelines, and system usage policies.
Complete assigned tasks with a strong focus on quality, accuracy, and consistency.
Identify recurring issues or trends in service requests and flag them to the team for review.
Promptly report any system issues, risks, or potential compliance concerns to senior team members.
Training and Development
Complete mandatory training and role‑specific system training within defined timelines.
Learn and build proficiency in supported systems through hands‑on request handling and coaching.
Actively seek feedback to improve efficiency, accuracy, and customer support skills.
Participate in performance reviews, objective setting, and development discussions.
Customer Focus and Teamwork
Provide professional, responsive, and courteous support to internal stakeholders.
Work collaboratively with Business Solutions team members to meet workload and SLA commitments.
Share learning, process updates, and common issues with the team to support continuous improvement.
Work Health and Safety
Comply with Work Health & Safety (WH&S) legislation and operate in accordance with established organisational WH&S practice and procedures
Promote and contribute to a safe, secure environment for staff and visitors
About You
Essential
Bachelor’s degree in Life Sciences, Pharmacy, Biotechnology, IT, or a related field.
Willingness to work in a support‑focused role with measurable SLA commitments.
Desirable
Exposure to IT service management or ticketing tools (e.g. Freshservice, Zendesk, Jira).
Basic awareness of clinical or enterprise systems (through coursework, internship, or training).
Experience in clinical research software (eg., CTMS, eTMF, Veeva systems, IRT and EDC)
Knowledge of regulatory guidelines (ICH/GCP, AMA, GAMP5)
Familiarity with clinical trial terminology and processes
Skills & Competencies
Strong attention to detail and accuracy.
Strong attention to detail and accuracy.
Clear written and verbal communication skills.
Ability to follow defined processes and instructions consistently.
Good time‑management skills with ability to handle multiple requests.
Customer‑focused mindset with a sense of ownership for assigned tasks.
Comfortable working with systems and learning new tools.
Why Join Us?
At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide.
Here’s what makes us stand out:
Purpose-Driven Work: You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology.
Global Reach, Local Expertise: Our teams connect with local communities, building trust and meaningful engagement for every trial.
Collaboration and Innovation: Work in a culture that values diverse perspectives and creative solutions to solve global health challenges.
What We Offer
We understand that great work happens when people feel valued and supported. That’s why we provide:
Competitive Compensation: A tailored salary and benefits package to reflect your skills and experience.
Flexibility: Enjoy hybrid or remote working arrangements, depending on your location and role.
Career Growth: Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role.
Employee Wellbeing: Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events.
Global Opportunities: Be part of a company with international reach, offering you exposure to diverse projects and clients.
Interested? Apply now and help us achieve our mission to improve the health of millions worldwide.
We are an equal-opportunity employer and encourage applications from all qualified candidates.
