Team Lead role at ResMed ANZ. Lead retail inventory & eCommerce fulfillment teams. Ensure safety, optimize stock allocation, & drive process improvement. 2+ yrs leadership in supply chain/distribution req. Knowledge of Oracle, MYOB, Shopify a plus.
Lead Retail & eCommerce Fulfillment for a Healthier ANZ
At ResMed, we innovate every day to improve the quality of life for millions with sleep apnea, COPD, and other chronic conditions. Our direct-to-consumer and retail channels are crucial in delivering our life-changing devices and masks to those who need them, right across Australia and New Zealand.
We are seeking a dynamic and operational Retail Inventory & eCommerce Fulfillment Team Lead to ensure the seamless flow of products from our warehouses to our retail stores and direct to our customers' doors. In this pivotal leadership role, you will be the engine of our ANZ retail operations, managing two critical teams, driving safety and efficiency, and directly impacting customer satisfaction. If you are a leader who thrives on optimizing processes, developing talent, and ensuring operational excellence in a fast-paced environment, this is your opportunity to make a tangible difference.
Your Mission: Drive Operational Excellence in Inventory & Fulfillment
You will be responsible for the day-to-day leadership of the Inventory and Fulfillment teams, ensuring safety, meeting SLAs, and continuously improving the workflows that power our retail and eCommerce channels.
Key Responsibilities
1. Champion Safety & Compliance
- Foster a proactive safety-first culture, ensuring strict adherence to all Health, Safety & Environment (HSE) procedures.
- Conduct regular warehouse safety checks, risk assessments, and hazard identification.
- Oversee incident management, from reporting and investigation to implementing preventive actions.
- Ensure compliance with PPE, forklift operations, manual handling, and warehouse organization standards.
2. Lead, Develop & Inspire Teams
- Provide daily leadership to the Retail Inventory and eCommerce Fulfillment teams, aligning efforts with business priorities.
- Drive team performance, productivity, and a culture of accountability and continuous improvement.
- Manage talent across sites and time zones, fostering collaboration and resolving challenges effectively.
- Implement cross-training programs to build team capability and operational resilience.
3. Optimize Inventory & Fulfillment Operations
- Manage end-to-end stock levels, cycle counts, and reconciliation for retail stores and eCommerce.
- Monitor and report on key distribution performance metrics (KPIs & SLAs) to ensure targets are met.
- Oversee daily stock allocation and order distribution to maximize efficiency and service quality.
- Balance operational needs with revenue and customer experience considerations.
4. Enhance Processes & Systems
- Identify and drive continuous improvement initiatives to streamline workflows and increase efficiency.
- Support the integration and troubleshooting of key systems like Shopify, MYOB, and Oracle.
- Proactively manage system issues, escalating root causes to ensure seamless operational uptime.
5. Engage Stakeholders Strategically
- Act as the primary operational liaison between Retail, DTC, and Distribution teams.
- Provide clear, timely communication on inventory status, fulfillment performance, and operational updates.
- Collaborate with partners to resolve queries and align on priorities to support business objectives.
Who You Are: The Ideal Candidate
You are a hands-on, people-focused leader with a solid foundation in supply chain and distribution. You excel in dynamic environments and are passionate about building efficient teams and processes.
Your Required Qualifications:
- Proven experience (2+ years) in a team lead or supervisory role within supply chain, distribution, or fulfillment operations.
- Strong leadership and interpersonal skills, with a demonstrated ability to manage and develop diverse teams.
- Excellent problem-solving skills with a commercial understanding of inventory's impact on revenue and customer experience.
- Outstanding stakeholder communication, reporting, and project coordination abilities.
- Experience in creating, implementing, and optimizing team workflows and processes.
- Agile and adaptable, skilled at prioritizing competing demands in a fast-paced setting.
- Proven success in driving cultural and process change within an operational team.
What Will Make You Stand Out:
- Working knowledge of key systems: Oracle, MYOB EXO, and Shopify.
- Clear understanding of the link between inventory accuracy, fulfillment efficiency, and business performance.
- A demonstrated track record of initiating and leading successful process improvement projects.
Why Lead Operations at ResMed?
1. Impact Through Leadership
- Your work directly ensures patients and customers receive our products reliably and efficiently.
- Lead teams that are critical to the success of ResMed's direct-to-consumer and retail channels in ANZ.
2. Growth & Development
- Develop your career in operations leadership within a global, purpose-driven company.
- Gain broad exposure to retail, eCommerce, and supply chain functions.
3. A Culture of Excellence & Inclusion
- Join a company that challenges and supports you to create new goals and achieve them.
- Be part of a diverse, inclusive culture that thrives on innovative ideas and individual expression.
- We are committed to responding to every applicant.
Ready to Lead the Teams That Deliver Health Direct to Our Customers?
If you are an operational leader passionate about excellence in fulfillment, team development, and process innovation, we want to hear from you.
Apply now to become the Retail Inventory & eCommerce Fulfillment Team Lead at ResMed ANZ.
