Shape the future of work for a global health technology leader. ResMed is seeking a strategic Lead for Digital Employee Experience (DEX) in the APAC region. This is a highly visible role where you will be the vital link between our employees and our technology, transforming the digital workspace from reactive support to proactive enablement. You will champion the employee voice, translate regional needs into a global strategy, and directly impact how ResMed teams across APAC experience and use technology every day.
Key Responsibilities
You will be the regional driver for the Digital Employee Experience, ensuring technology empowers employees and supports business goals.
Strategic Partnership & Advocacy:
- Act as the primary DEX representative across APAC, building strong partnerships with business and technology leaders to identify digital improvement opportunities.
- Champion the employee voice in all technology discussions, ensuring tools and processes enhance—not hinder—day-to-day work.
- Translate regional user feedback, support trends, and workflow data into actionable strategies for the global technology roadmap.
Change Management & Enablement:
- Lead regional rollout and hypercare efforts for major technology changes, ensuring smooth adoption and minimal disruption.
- Identify and address unique APAC adoption barriers, digital literacy gaps, and workflow inefficiencies.
- Co-create and promote tailored enablement sessions, learning paths, and communications that are culturally and regionally relevant.
Data-Driven Improvement:
- Analyze data from service desks and sentiment tools to identify recurring friction points and escalation trends.
- Partner with Global Technology teams (e.g., ETS, Platform Engineers) to drive solutions that address root causes, not just symptoms.
- Contribute to the global DEX strategy by sharing APAC-specific insights, best practices, and lessons learned.
Qualifications & Experience
Required Experience:
- 5+ years of progressive experience in IT support, product enablement, technology adoption, or a related field.
- Proven experience leading initiatives in a complex, global, matrixed environment.
Technical & Professional Knowledge:
- Understanding of modern workplace platforms, including Microsoft 365, SharePoint, Okta/IAM, and collaboration technologies.
- Experience with service management tools (e.g., Jira Service Management) and using data analysis to identify trends.
- Exposure to AI tools and workflow automation is a strong advantage.
Core Competencies:
- A passionate, empathetic, and user-focused mindset with a genuine interest in improving how people work.
- A strong communicator and facilitator, able to engage both technical teams and non-technical business users.
- An analytical thinker, adept at connecting user pain points to technology solutions and business goals.
- Adaptable and resourceful, with the ability to navigate the cultural and operational nuances across APAC markets.
#LI-APAC
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